This website is managed from our James Fox Cigar and Whiskey Store in Dublin, Ireland – all orders received over the web are processed, fulfilled and dispatched from our store. Stock selection for your orders is carried out in store.
The stock items shown on this website are linked to our retail system stock to help ensure you can only order items that are readily available – there is no product substitution on our orders. If a product is out of stock, it will show as such and then be removed from sale through the website or marked accordingly. Please note there is a short time lag in updating stock, and therefore it is possible that a product is out of stock but is also shown as available for sale for a short period until the stock levels synchronise. In case that what you order is not in stock at the time, we will notify you swiftly and suggest possible solutions.
We offer for sale rare and sought-after cigars, pipes and whiskey, and we are prepared to withhold stock from sale for a short period of time for potential customers.
Orders placed Monday to Friday before midday will generally be processed and dispatched on the same day. Any orders placed after 12pm or on weekends will be processed and dispatched on the following working day.
Emails received in the course of the online ordering process will be answered promptly by one of our staff members. Alternatively, if you call us on +353 1 6770533, you will be able to get in touch with a member of staff on the shop floor with all our inventories on hand to help you with your product selection, or specific requirements.
If, for any reason, you are uncomfortable entering credit card details online, please be assured that we use the safest security systems – our payment processing partner, SagePay, is one of the leading providers on the market. Your details are processed on their secure servers and at no point does our staff have access to your full card information.
All orders shipped within the European Union are subject to the applicable VAT rate (23% on most of our selection), which is included in the displayed price. Orders shipped to countries outside the European Union are VAT exempt and the VAT rate will be deducted from the item prices on checkout – please note this does not apply to shipping fees.
Please note that all orders collected in our store are subject to the current VAT rate of (23%), even if you're not an EU citizen.
James Fox uses An Post Standard, Registered, or Express Post, provided by the Irish Postal Service (An Post) for all domestic deliveries. International deliveries are handled by An Post or Deadline Couriers.
Due to postal restrictions, we are unable to send any spirits or liqueurs outside Ireland and Northern Ireland by post. Liquids can only be delivered with courier service.
The following shipping and handling charges apply:
Click & Collect orders can be collected free of charge from our store in Grafton Street, Dublin, only by persons over the age of 18. Please allow some time for your order to be prepared before you arrive for collection – you'll receive a notification once it's ready, usually within up to a few hours from placing the order. Please note that all orders collected from the store are subject to VAT, even for non-EU citizens.
Delivery to Ireland and Northern Ireland can be made with An Post Standard Post (up to 500 grams, delivery time up to 3–5 working days) or by An Post Express Post for next-working-day delivery (up to 10kg).
Domestic shipping rates:
|Weight||An Post Standard (non-trackable)||An Post Express (trackable)|
|up to 1kg||not available|
|up to 2kg|
|up to 3kg|
|up to 4kg|
|up to 5kg|
|5kg to 10kg|
|10kg to 20kg||€17.00|
Courier service by GLS is also available at a cost of €10.00 (1-day delivery).
Delivery to Great Britain, European Countries and the Rest of the World is calculated upon checkout, depending on the weight and contents of your order. We regret that we cannot ship liquids abroad through Registered Mail due to postal restrictions. Maximum weight for international shipping with this option is 5kg.
Please note that if you complete an order of liquid items with international delivery, you will be charged for the value of your order but it will not be processed. We'll contact you to advise you of this and refund the transaction.
Registered Post international shipping rates:
|Weight||Great Britain||European Countries||Rest of the World|
Courier service is the only available method for shipping liquids internationally. For destinations not covered in this table, please scroll down to the air rates list.
Courier service shipping rates (including all applicable taxes and surcharges, scroll down to see the list of countries that belong to each zone):
|Zone 1||Zone 2||Zone 3||Zone 4||Zone 5||Zone 6|
Zone 1: United Kingdom
Zone 2: Belgium, France, Germany, Netherlands, Luxembourg
Zone 3: Austria, Denmark, Switzerland
Zone 4: Czech Republic, Hungary, Italy, Poland, Sweden, Slovenia, Slovakia
Zone 5: Finland, Norway, Portugal, Spain
Zone 6: Bulgaria, Estonia, Lithuania, Latvia, Romania
As the calculations for other destinations are more complex, to get a quote on having your items shipped this way, please add them to your cart, proceed to checkout and select your country. The website will then present the applicable delivery charge.