At JJ Fox Ltd (referred to in this document as "we", "us" or “James Fox”), we are committed to maintaining the trust and confidence of our customers, website visitors and newsletter subscribers. Read on to find out exactly how we collect and treat your data.
As part of your online experience with James Fox, we may collect various personal and non-personal details, as outlined below:
Details you voluntarily provide to us when you create an account on our website, place an order, or opt in to our newsletter subscription. Please note that, while you provide these details voluntarily, certain services we provide are dependent on them. In other words, we won’t hold it against you if you don’t want to share your address with us, but if you want us to ship an order to you, we won’t be able to do so unless you provide it.
When you visit our website, we use third-party services (Google Analytics and Tawk.to) to collect general information in an anonymised way. For example, if your name is John Smith, you visit our website from Dublin and place an order worth €100, our Google Analytics report will count your order towards the general statistics, but it won’t be associated with your personal information. The information we obtain this way may include:
Depending on our analysis needs, we can collate this data and view various kinds of reports (e.g. average order value for people from a certain country, average page view time for people who use iPhones, etc.). We do not, however, make any attempt to use this data against any personal information you may provide to us, nor do we allow Google to do so. For example, if you visit our website from Germany and place an order (thereby providing your personal details), our Google Analytics reports will count you towards website visits made from Germany, but all the non-personal information mentioned above will not be matched against it.
Tawk.to, our live chat service, allows us to track website visitors in an anonymised way – similarly to Google Analytics, we may see that you're viewing a particular page, but we won't know who you are. If you use the live chat feature and, in the course of our conversation, you share details like your name or email address, we may assign it to your visitor profile. From that point on, we'll be able to connect that data to your activity on the website. You may request for that data to be removed or clear the cookies in your browser – the latter will result in your data being anonymous again, as your next visit will record you as a new visitor.
We also use a third-party service (MailChimp) to deliver email marketing newsletters to people who have subscribed to them. In some cases, to make sure our subscribers only receive messages that are of interest to them, we may decide to send an issue of our newsletter to a particular segment of our subscriber base, based on several possible criteria:
In addition to that, we may also log the fact that you opened a certain issue of the newsletter, clicked on any links inside it, or made a purchase on our website after doing so.
The short answer is to make your online experience with us as easy and pleasant as possible. Some data also needs to be collected in order to allow you to complete a certain action you intended to take on our website – for example, if you place an order with us, we need to collect your name, address and phone number in order to fulfil it.
Other than that, we use this information to tailor the content of our website and marketing materials to you personally. For example, if you indicate in your newsletter subscription settings that your country of residence is France, we may decide not to email you about an event we’re hosting in Dublin, based on the assumption that this may simply not be of interest to you.
As part of our business operations and in order to fulfil our obligations to you, we may need to share your details with other people or companies. We advise you to check their privacy policies and statements to make sure you’re okay with this. As part of your online experience with us, your details may be shared with:
All of these entities are under contractual obligation to us not to use your details in any other way than those outlined above.
We only use the information you provide us for purposes you provide it to us. For example, if you provide your shipping address while placing an order, we will only use it to fulfil said order. If you provide us with your email address while signing up for our newsletter, we’ll only use it to deliver the newsletter.
We take great care to provide an adequate level of protection towards your data. This is achieved internally by data handling policies all relevant employees of ours are trained on, as well as by industry-standard encryption and security measures implemented on our website to ensure any information you provide to us there is transmitted securely. Externally (i.e. where your data needs to be shared with other entities), we carefully select our business partners to ensure that, where needed, the information is only shared with reputable and trustworthy entities and used by them solely for the purposes we share it with them.
Different kinds of information may be retained by us for various periods of time. See below:
Your customer account and order history can be viewed and managed directly on our website. Upon request, we can provide a copy of the remaining information we may hold about you. Similarly, you may wish to exercise your right to correct your details or request for it to be removed from our systems (digital or others). To this effect, please contact us by email on firstname.lastname@example.org.
The following list contains various cookies our website uses. Please note that not all of these may be in use at any given time, as some of them facilitate certain user-initiated actions.
|Cookie Name (Key)||Related to||What it's/they're used for|
The PHPSESSID cookies are created/sent when a user 'session' is created. When you enter the site for the first time you are assigned a PHPSESSID cookie. This cookie stores details such as:
|store||jamesfox.ie||Tracks the specific store view / locale selected by the shopper.|
|guest-view||jamesfox.ie||Stores the Order ID that guest shoppers use to retrieve their order status.|
|jamesfox.ie||Preserves the destination page the customer was navigating to before being directed to log in.|
|section_data_ids||jamesfox.ie||Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc.|
|product_data_storage||jamesfox.ie||Stores configuration for product data related to Recently Viewed / Compared Products.|
|recently_compared_product||jamesfox.ie||Stores product IDs of recently compared products.|
|recently_compared_product_previous||jamesfox.ie||Stores product IDs of previously compared products for easy navigation.|
|recently_viewed_product||jamesfox.ie||Stores product IDs of recently viewed products for easy navigation.|
|recently_viewed_product_previous||jamesfox.ie||Stores product IDs of recently previously viewed products for easy navigation.|
|mage-translation-storage||jamesfox.ie||Stores translated content when requested by the shopper.|
|mage-translation-file-version||jamesfox.ie||Facilitates translation of content to other languages.|
|jamesfox.ie||Facilitates caching of content on the browser to make pages load faster.|
|persistent_shopping_cart||jamesfox.ie||Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper.|
|mage-messages||jamesfox.ie||Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages, The message is deleted from the cookie after it is shown to the shopper.|
|stf||jamesfox.ie||Records the time messages are sent by the SendFriend (Email a Friend) module.|
|form_key||jamesfox.ie||A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF).|
|private_content_version||jamesfox.ie||Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server.|
|__tawkuuid||tawk.to (live chat)||Stores a randomly assigned, anonymous ID to every visitor that's later used in live chat sessions (if you choose to initiate any) and for statistics and reporting purposes. Expires after six months.|
|TawkConnectionTime||tawk.to (live chat)||Tracks and counts the time you spent on our website. Expires at the end of your session.|
|Google Analytics (website traffic reporting and analytics)||Used to distinguish users in an anonymised way. _ga expires after 2 years, while _gid expires after 24 hours.|
|_gat||Google Analytics (website traffic reporting and analytics)||Used to throttle request rate. It doesn't store any user informaiton and expires after a minute.|
|__utma||Google Analytics (website traffic reporting and analytics)||This cookie keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred. Google Analytics uses the information from this cookie to calculate things like Days and Visits to purchase. This cookie is what’s called a 'persistent' cookie, as in, it is not set to automatically expire unless removed by the user.|
|Google Analytics (website traffic reporting and analytics)||The B and C cookies work together to calculate how long a visit takes. __utmb takes a timestamp of the exact moment in time when a visitor enters a site, while __utmc takes a timestamp of the exact moment in time when a visitor leaves a site. __utmb expires at the end of the session. __utmc waits 30 minutes, and then it expires. You see, __utmc has no way of knowing when a user closes their browser or leaves a website, so it waits 30 minutes for another page view to happen, and if it doesn’t, it expires.|
|_utmt||Google Analytics (website traffic reporting and analytics)||The _utmt cookie is a session cookie used to throttle the request rate. It expires after 10 minutes.|
|_utmv||Google Analytics (website traffic reporting and analytics)||The _utmv cookie is used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.|
|__utmz||Google Analytics (website traffic reporting and analytics)||__utmz keeps track of where the visitor came from, what search engine you used, what link you clicked on, what keyword you used, and where you were in the world when you accessed a website. It expires in 6 months. This cookie is how Google Analytics knows to whom and to what source/medium/keyword to assign the credit for a Goal Conversion or an E-commerce Transaction.|
For more detailed information on cookies, visit www.allaboutcookies.org.