At JJ Fox Ltd (referred to in this document as “James Fox”), we are committed to maintaining the trust and confidence of our customers, website visitors and newsletter subscribers. Read on to find out exactly how we collect and treat your data.
As part of your online experience with James Fox, we may collect various personal and non-personal details, as outlined below:
Details you voluntarily provide to us when you create an account on our website, place an order, or opt in to our newsletter subscription. Please note that, while you provide these details voluntarily, certain services we provide are dependent on them. In other words, we won’t hold it against you if you don’t want to share your address with us, but if you want us to ship an order to you, we won’t be able to do so unless you provide it.
When you visit our website, we use third-party services (Google Analytics and Tawk.to) to collect general information in an anonymised way. For example, if your name is John Smith, you visit our website from Dublin and place an order worth €100, our Google Analytics report will count your order towards the general statistics, but it won’t be associated with your personal information. The information we obtain this way may include:
Depending on our analysis needs, we can collate this data and view various kinds of reports (e.g. average order value for people from a certain country, average page view time for people who use iPhones, etc.). We do not, however, make any attempt to use this data against any personal information you may provide to us, nor do we allow Google to do so. For example, if you visit our website from Germany and place an order (thereby providing your personal details), our Google Analytics reports will count you towards website visits made from Germany, but all the non-personal information mentioned above will not be matched against it.
Tawk.to, our live chat service, allows us to track website visitors in an anonymised way – similarly to Google Analytics, we may see that you're viewing a particular page, but we won't know who you are. If you use the live chat feature and, in the course of our conversation, you share details like your name or email address, we may assign it to your visitor profile. From that point on, we'll be able to connect that data to your activity on the website. You may request for that data to be removed or clear the cookies in your browser – the latter will result in your data being anonymous again, as your next visit will record you as a new visitor.
We also use a third-party service (MailChimp) to deliver email marketing newsletters to people who have subscribed to them. In some cases, to make sure our subscribers only receive messages that are of interest to them, we may decide to send an issue of our newsletter to a particular segment of our subscriber base, based on several possible criteria:
In addition to that, we may also log the fact that you opened a certain issue of the newsletter, clicked on any links inside it, or made a purchase on our website after doing so.
The short answer is to make your online experience with us as easy and pleasant as possible. Some data also needs to be collected in order to allow you to complete a certain action you intended to take on our website – for example, if you place an order with us, we need to collect your name, address and phone number in order to fulfil it.
Other than that, we use this information to tailor the content of our website and marketing materials to you personally. For example, if you indicate in your newsletter subscription settings that your country of residence is France, we may decide not to email you about an event we’re hosting in Dublin, based on the assumption that this may simply not be of interest to you.
As part of our business operations and in order to fulfil our obligations to you, we may need to share your details with other people or companies. We advise you to check their privacy policies and statements to make sure you’re okay with this. As part of your online experience with us, your details may be shared with:
All of these entities are under contractual obligation to us not to use your details in any other way than those outlined above.
We only use the information you provide us for purposes you provide it to us. For example, if you provide your shipping address while placing an order, we will only use it to fulfil said order. If you provide us with your email address while signing up for our newsletter, we’ll only use it to deliver the newsletter.
We take great care to provide an adequate level of protection towards your data. This is achieved internally by data handling policies all relevant employees of ours are trained on, as well as by industry-standard encryption and security measures implemented on our website to ensure any information you provide to us there is transmitted securely. Externally (i.e. where your data needs to be shared with other entities), we carefully select our business partners to ensure that, where needed, the information is only shared with reputable and trustworthy entities and used by them solely for the purposes we share it with them.
Different kinds of information may be retained by us for various periods of time. See below:
Your customer account and order history can be viewed and managed directly on our website. Upon request, we can provide a copy of the remaining information we may hold about you. Similarly, you may wish to exercise your right to correct your details or request for it to be removed from our systems (digital or others). To this effect, please contact us by email on firstname.lastname@example.org.